Refund policy

Return window

You have 7 days from the date of delivery to request a return.

 

What we can accept

Because cosmetics are applied directly to the skin, we can only accept returns of items that are unused, unopened and still sealed, in their original packaging. This is a hygiene and safety requirement and applies to all lip products.

 

We will always accept a return, replacement or refund where an item arrives damaged, faulty, or is not what you ordered, whether or not the seal is broken. Contact us within 48 hours of delivery in that case and include photographs of the item and packaging.

 

How to start a return

Email us at bluesaileximpvtltd@gmail.com with your order number and, where relevant, photographs. We will confirm whether the return is accepted and send instructions. Please do not send an item back before you have heard from us, as returns sent without prior approval cannot be accepted.

 

Approved returns should be sent to:

Bluesail Exim Private Limited, Plot 40, Mahamanpuri Colony, Sunderpur, Varanasi, Uttar Pradesh 221005, India

 

Return shipping

Where the item was damaged, faulty or incorrect, we cover return shipping. For change of mind returns, return shipping is the customer's responsibility.

 

Refunds

Once we receive and inspect the returned item we will notify you of the outcome. Approved refunds are issued to the original payment method within 7 to 10 business days. Depending on your bank or card issuer it may take a few days longer to appear on your statement.

 

Cancellations

Contact us as soon as possible if you need to cancel. We can usually cancel an order before it has been dispatched. Once an order has shipped it must be handled as a return.

 

Contact

Bluesail Exim Private Limited

Email: bluesaileximpvtltd@gmail.com

Phone: +91 9453166898 (Monday to Saturday, 10:00 to 18:00 IST)

 

This policy does not affect your statutory rights under the Consumer Protection Act, 2019.